A system just for you.
Purpose-built for small operators providing custom tours for up to six guests.
You don’t work in the travel industry to spend your evenings doing admin.
But that's what running a small tour operation looks like in practice: enquiries in your inbox, quotes in a spreadsheet, guest details in your head, and a lingering anxiety that you’re not getting around to everything.
Through collaboration with prominent names in the industry, we’ve developed an operational system that handles the admin so you can stay focused on what you do best.
Integrates with the systems and tools you already use
Can accommodate an additional language for international guests
Easy to use and includes personalised training and demo runs
A database to plug straight into AI tools whenever you’re ready
From the moment an enquiry arrives to the post-tour follow-up, the system manages the flow
… automatically, accurately, and beautifully.
What the system does
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All details related to enquiries, tours, guests, guides, and suppliers are captured automatically and cross-referenced. No duplicate data entry and no searching through old emails. Any information you need is a click away.
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Reminders and tasks are built into the system for every stage of the tour lifecycle, so your team always knows what needs to happen next and nothing gets missed.
This includes:
Response and follow-up reminders
Quoting and cost-tracking
Payment reminders
Guest onboarding and information requests
Guest preparation and indemnity
Guide preparation
Supplier communication
Post-tour tasks and feedback requests
Personalised birthday messages to guests
Shared task lists mean your team can monitor the status of every enquiry and tour, and support each other with daily tasks (without a single WhatsApp needed).
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Beautifully designed, personalised emails are automatically generated and addressed to guests, with interactive email signatures and tailored instructions. The system strikes the perfect balance between automation and the human touch that defines exceptional hospitality.
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Online forms prefilled with existing guest information make every interaction feel effortless. PDFs are automatically generated and saved to your cloud storage folders, ready when you need them.
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Personalised payment instructions with prefilled parameters for each guest. International EFT and online payments supported for up to three payers per tour.
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Automatic performance monitoring on clean, insightful dashboards, so you always know where your business stands.
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Data policy and retention compliant with POPIA, GDPR, and other relevant standards.
How to get it
We begin with an initial consultation where I learn about your business and your current tools. From there I design your system, build and test it, create personalised training videos for your team, run a full demo, gather your feedback, and migrate your existing data before anything goes live.
From that point, your data lives in a structured, flexible format that can grow with your business and adapt to whatever comes next. You have a reliable system that works, and someone who understands it (and you) for the long term.
Timeline: typically a few weeks from design to go-live, depending on the complexity of your setup.
What it costs
Monthly subscription fee
The app subscription is R1,100 per month for teams of up to two. This covers all the tools that power your system.
This is not a fee for a generic software product, it's a tailored system, configured specifically for your operation.
The time, mental load, and client experience it replaces is worth significantly more.
Consulting and setup fee
Custom solutions don’t have standard parameters. Your consulting fee depends on:
The features you require
The timeline you’re comfortable with
The systems and tools you already use
Your existing data and how it’s stored
As the travel sector becomes more competitive, operators who embrace modern technology will gain a meaningful edge in efficiency, cohesion, and guest satisfaction.
What working together looks like
This system isn't handed to you and left to figure out. I personally guide you through every step, from understanding your operation to the moment you trust your new system completely.
That means designing everything around how you already work, writing your client-facing communication with you, creating personalised training videos for your team, running a full demonstration before anything goes live, and migrating your existing data across. I'm on standby when the system launches, and available long after for support, refinements, and new features as your business grows.
My goal isn't to make you dependent on me. In fact, I want you to understand your system well enough that when new technology emerges, you're ready for it. You don't need to become a tech expert, but you do need someone in your corner who already is one.
Client Testimonials
Daniela Mates (Managing Owner | MaTakaTaka Tours & Safaris)
“Working with Carla has been one of the most transformative experiences in the 11‑year journey of MaTakaTaka Tours & Safaris. She implemented our AI‑driven operating system with remarkable insight, weaving together the tools we use daily — WETU for itineraries, Sage for bookkeeping, Brevo for communication, TurnStay for multi‑currency payments, and our CRM for client management — into one coherent, effortless workflow without losing the personal and warm touch that defines our brand. The system now also supports multi‑language communication, allowing us to serve our diverse international guests with clarity and ease.
She took the time to understand our business deeply: how we work, where we struggle, and what our guests expect from us. The platform she built now guides us through every step of our operations. It reminds us of birthdays, supplier payments, itinerary deadlines, and all the essential guest information we need to collect — dietary requirements, allergies, personal wishes, emergency contacts, indemnities. Everything flows automatically to our lodges and travel partners, creating a smooth, reliable, and professional experience for everyone involved.
Carla is an extraordinary human being. Her analytic mind is off the charts, yet she combines it with warmth, creativity, and genuine care. You can come to her with any idea, and she will not only understand it but elevate it.
Carla, thank you — sincerely — for your dedication, your intelligence, and your ability to turn complexity into clarity. You have helped us prepare MaTakaTaka for the AI world in a way that feels both inspiring and future‑proof, while keeping our human connection at the centre of everything we do.”
Barnie Barnard (Sales and Business Development Specialist)
“Carla is an exceptional consultant. She built the entire backend, website, and much more for a business we launched some time ago. Building something like this is far more complex than most people realise, but Carla made the entire process feel easy and genuinely fun.
She handled everything from domain acquisition and email setup to payment gateways and a wide range of automations, including invoicing and customer onboarding.
Her attention to detail and ability to simplify the IT complexity makes her magic.”
Elne Janse van Rensburg (Founder | Neurocraft Leadership Solutions)
“Working with Carla was worth every cent and minute. She sent me a comprehensive online questionnaire, which was much more insightful than expected. Well thought-out prompts helped me look at my business operations from new angles. Instead of being a simple form to fill out, it was more like a guided reflection that clarified where my inefficiencies really were.
A 60-minute strategy call was the highlight. I appreciated the collaborative spirit, and Carla was objective, insightful, and clearly experienced in operational strategy. I also felt genuinely heard, and my unique context and constraints were so well accommodated. She then made clear, actionable, prioritised recommendations, and the next steps felt manageable and realistic instead of overwhelming.
What stood out most about her service is that it gave me the mental clarity it promises, as well as a sense of direction and momentum to work on my professional goals. I’d recommend working with Carla to any business owner or entrepreneur.”